RVM KPIs

The Key Performance Indicators (KPIs) within the RVM Dashboard tab tracks performance figure trends that affect insurers so you can improve partner relationships.

KPI Summary

KPI Summary shows performance averages (e.g. average RO count, average severity, etc.) for All Accounts or selected insurer accounts. See video tutorial below.

Severity Trend

The Severity Trend graph tracks average severity costs for All Accounts or selected insurer accounts over the chosen time period. See video tutorial below.

Production Trend

Production Trend shows average touch times and cycle times across the chosen date range. See video tutorial below.