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What Can You Expect From Us?

AutoHouse Technologies provides business intelligence software to the Automotive Aftermarket across North America; our clients are high-performing collision repair organizations and some of the world’s leading auto manufacturers. The AutoHouse team is currently a small group of dedicated professionals that work closely with each other and with clients.

We offer:

  • Competitive salaries
  • Flexible work hours
  • Excellent benefits
  • A terrific location on Vancouver's vibrant Granville Island

 

AVAILABLE POSITIONS

Bilingual Customer Service & Support Representative 

We’re looking for a full-time, bilingual person with a service-oriented perspective to provide product training and basic technical support to both French- and English-speaking clients. The position could be entry- to intermediate-level depending on experience. Collision industry experience or knowledge would be advantageous but is not necessary; good customer service skills and a willingness to learn are most important. For the convenience of our eastern time-zone clients, the ability to work early morning hours is required.

A typical day includes: 

  • performing product installation, training and support for French- and English-speaking clients, 
  • doing basic technical support for French- and English-speaking clients, 
  • monitoring data feeds to ensure they are working and trouble-shooting when they aren’t, 
  • updating and maintaining training and support reference material and product documentation (e.g. user guides and training videos), and 
  • supporting the Senior Product Specialist in product testing and projects. 

We need you to: 

  • be a Canadian citizen or Permanent Resident, 
  • be highly proficient in speaking, listening, reading, and writing in both English and French, 
  • be able to work early morning hours, 
  • have excellent communication skills, and 
  • have a sincere, committed perspective on providing service. 

It would also be great if you: 

  • have some knowledge of the Collision Repair Industry and terminology, 
  • can travel occasionally, and 
  • have some post-secondary education. 

Please direct resumes and enquiries to Raili McIvor at raili@autohousetechnologies.com