Bilingual Customer Service & Support Representative 

We’re looking for a full-time, bilingual person with a service-oriented perspective to provide product training and basic technical support to both French- and English-speaking clients. The position could be entry- to intermediate-level depending on experience. Collision industry experience or knowledge would be advantageous but is not necessary; good customer service skills and a willingness to learn are most important. For the convenience of our eastern time-zone clients, the ability to work early morning hours is required.

A typical day includes: 

• performing product installation, training and support for French- and English-speaking clients, 
• doing basic technical support for French- and English-speaking clients, 
• monitoring data feeds to ensure they are working and trouble-shooting when they aren’t, 
• updating and maintaining training and support reference material and product documentation (e.g. user guides and training videos), and 
• supporting the Senior Product Specialist in product testing and projects. 

We need you to: 

• be a Canadian citizen or Permanent Resident, 
• be highly proficient in speaking, listening, reading, and writing in both English and French, 
• be able to work early morning hours, 
• have excellent communication skills, and 
• have a sincere, committed perspective on providing service. 

It would also be great if you: 

• have some knowledge of the Collision Repair Industry and terminology, 
• can travel occasionally, and 
• have some post-secondary education. 

Please direct resumes and enquiries to Raili McIvor at raili@autohousetechnologies.com